Privacy Policy
Last updated: 9 October 2026
1. Who we are
Your Property Group is a trading name of Your Stylish Stay Management Ltd, a company registered in England and Wales (company number 15718297), registered office 14 High Row, Gainford, Darlington, DL2 3DN. We are the controller of the personal data described in this policy. Our guest-facing brand is Your Stylish Stay.
Questions about this policy or your data: [email protected].
We are registered with the Information Commissioner's Office (ICO) as a data controller.
2. Who this policy covers
- Property owners and enquirers: people who visit our website, ask for a projection, book a call or message us.
- Clients: owners whose holiday lets we manage.
- Guests: people who stay at a property we manage. Guests who book through Airbnb are also covered by Airbnb's own privacy policy.
3. What we collect
If you enquire or book a call
- Your name, email address and phone number.
- Your property's postcode, number of bedrooms and any details you choose to share about it (listing links, photos, current income, current management).
- What you tell us on calls, by WhatsApp or by email.
- Your marketing preferences.
If you become a client
- Your property's address, access arrangements and contents.
- Bank details for paying out your income.
- Compliance documents for the property (for example gas safety, EICR and fire safety records).
- Booking, revenue and payout records for your property.
If you stay at a property we manage
- Your name, contact details, booking dates, number of guests and messages with us.
- Information about any damage, complaint or dispute connected to your stay.
- Where a property has a noise monitor, it measures volume levels only and does not record audio.
Automatically when you use our website
- Device and browser information, IP address, pages viewed and how you arrived. Analytics and advertising cookies are only used if you accept them. See our Cookie Policy.
We only ask for what we need. We do not collect special category data (such as health or religion) and we do not need it from you.
Calls and video meetings: we record calls and video meetings (using Fathom) for training, quality and record keeping. We will tell you at the start of the call, and you can ask us not to record.
4. Why we use it, and our legal basis
| Purpose | Legal basis (UK GDPR) |
|---|---|
| Replying to your enquiry, preparing your projection and arranging calls | Steps taken at your request before entering a contract |
| Managing your property, taking bookings, paying you and reporting to you | Performance of our contract with you |
| Managing guest stays, resolving complaints and damage claims | Performance of the booking contract and our legitimate interests in protecting properties |
| Keeping accounting and tax records | Legal obligation |
| Following up with people who have enquired about our services | Legitimate interests, and the "soft opt-in" for email and text where you enquired about our services. You can opt out any time |
| Marketing emails or texts where you have not enquired with us | Consent |
| Website analytics and advertising (including showing our ads to people who visited our site) | Consent, given through our cookie banner |
| Improving our service, training our team, and defending legal claims | Legitimate interests |
We do not sell your data and we do not make decisions about you by purely automated means.
5. Who we share it with
We only share what each party needs to do its job, under contract and with confidentiality in place:
- Our team, including contractors and virtual assistants who handle guest messaging and operations, some of whom are based outside the UK.
- Software providers we use to run the business, including our CRM and website platform (HighLevel), call booking (Calendly), property management and channel software (Hostfully), pricing software (PriceLabs), email (Microsoft 365), WhatsApp, payments (Wise and our bank), workspace tools (Notion, ClickUp, Google Workspace), forms (Typeform), call recording and note taking (Fathom), and our owner and cleaner portal hosting (Vercel, Supabase).
- Booking platforms, mainly Airbnb, so your property can be listed and guests can book.
- Cleaning teams, maintenance contractors and other trades who need property access details or guest arrival details.
- Advertising and analytics providers (Meta, Google, Microsoft Clarity), only if you accept those cookies.
- Professional advisers such as our accountants, lawyers and insurers.
- Authorities where the law requires it.
6. International transfers
Some of our providers and team members process data outside the UK, including in the United States. Where that happens we rely on UK adequacy regulations (including the UK-US data bridge where the provider is certified) or the UK International Data Transfer Agreement or Addendum, so your data stays protected to the UK standard. Ask us for details.
7. How long we keep it
| Data | Kept for |
|---|---|
| Enquiries that do not become clients | 2 years from our last contact, then deleted |
| Client records, contracts, payouts and accounting records | 6 years after our agreement ends |
| Guest booking records | 6 years after the stay, for tax and dispute purposes |
| Call and meeting recordings | 12 months, or longer if needed for an ongoing client relationship or dispute |
| Marketing preferences and opt-outs | As long as needed so we respect your choice |
8. Your rights
You can ask us to: give you a copy of your data; correct it; delete it; restrict or object to how we use it; move it to another provider; and stop marketing at any time (use the unsubscribe link, reply STOP to a text, or email us). Where we rely on consent, you can withdraw it at any time. There is no charge and we will reply within one month.
9. Keeping your data safe
Access to our systems is limited to the people who need it, using individual or controlled business logins, and client booking money is held in a separate account from business funds.
10. Complaints
Please contact us first at [email protected]. You also have the right to complain to the Information Commissioner's Office: ico.org.uk, 0303 123 1113, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
11. Changes
We will update this page if anything changes, and change the date at the top.
