Fees, Cancellations and Refunds

Last updated: 9 October 2026. Your management agreement contains the full terms and takes priority.

Our fees

• Management fee: 15% of gross booking revenue, all in, deducted from bookings before your monthly payout. No hidden costs.
• Cleaning and linen are charged at cost, with no mark-up.
• Onboarding investment: a one-off, non-refundable amount per property, agreed with you in writing before you sign.

Cancelling your agreement

Notice periods and any fees for ending your agreement are set out in your management agreement, which you will see and agree before signing.

Refunds

• Onboarding investment: non-refundable. It covers the setup work on your property, including listing creation, photography arrangements, pricing setup and compliance checks.
• Management fee on cancelled bookings: if a guest cancels and receives a refund, we do not charge our fee on the refunded amount.
• Guest refunds: refunds for Airbnb bookings follow the cancellation policy shown on the listing and Airbnb's rules. Direct bookings follow the terms given at booking.

Questions or complaints

Email [email protected]. We aim to reply within 2 working days.